Cancellation, Returns and Refunds
Our Refunds and Returns Policies
1.0 For Product Purchase:
Our policy is valid for a period of 14 calendar days from the date of the purchase.
1.1 Refund requirements The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. We require photographic evidence of defective items, including photos of the packaging for such claims.
1.2 Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
1.3 Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
1.4 Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorisation.
Returns can be mailed to: Blk 354A Admiralty Drive, 14-262, Singapore 751354. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
2.0 For Service Purchase:
Refund for Services (personal services & meditation classes) purchased is subjected to the following terms and condition under our cancellation clause:
Cancellation Clause:
2.1) Should you decide to cancel the appointment 24 hours (GMT +8) prior to the appointment commencement time, we will allow a refund of the fee paid, after deduction of administrative and/or tax charges.
2.2) Any cancellation made in less than 24 hours notice, will be subjected to a refund of 50% of the fees paid, after deduction of administrative and/or tax charges.
2.3) Should you wish to reschedule the appointment, you may do so 24 hours in advance prior to the commencement of the appointment without any penalties. Subsequent cancellation of the rescheduled appointment will be processed as per cancellation clause (2.2).
3.0 For Workshop Purchase (Signup)
For all workshop signups, full payment are to be made 2 weeks before commencement.
Cancellation and refunds for the following workshop types are as follows:
3.1) 1-day workshop - no refund will be entertained after attending the workshop
3.2) Should you decide to cancel the appointment 48 hours (GMT +8) prior to the appointment commencement time, we will allow a 50% refund of the fee paid, after deduction of administrative and/or tax charges, subjected to prevailing exchange rates.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to sanctumofthesoul@gmail.com.
This document was last updated on July 4, 2021.
